Changes to our practice:
Effective March 16, 2020
What is NSG doing to protect our patients, staff and the broader community?
Due to the high transmission rate and the fact that many of our patients fall into an ‘at risk’ population for more severe illness (over 70, diabetes, chronic lung disease, kidney failure, immunosuppressed, heart disease, hypertension), we at NSG have decided to be proactive rather than reactive and are making the following changes to our practice:
- As of 16th March we are implementing the recommended ‘social distancing’ measures (see below)
- Increased clinic sanitising schedule
Social distancing measures
1. Offering telehealth/telephone consultations where appropriate, except in cases where face-to-face contact is deemed medically important.
Who will be offered a telephone or telehealth consult?
- For those with pre-existing bookings, your doctor will flag you as suitable for telephone or telehealth consultation and one of our administration staff will be in contact to set up the consultation
- For new patients, please send in your referral letter which will allow the doctor to determine if you are suitable for telephone or telehealth consultation. This can be done by fax (02) 8209 4856 or email email@example.com.
- If you have not been offered a telehealth or telephone consultation but would prefer one, please call (02) 8921 9188 to discuss with our administrative staff whether you may be suitable.
Are Medicare rebates available for telephone and telehealth consults?
- As we are not a bulk billing practice, telephone or telehealth consultations with your doctor will not attract a rebate, unless you live in an isolated area.
- If you attend for a face-to-face visit, you will be eligible for a rebate as usual if you have a valid referral.
How do I set up my telephone or telehealth consultation?
- Prior to your consultation you will be sent detailed instructions about your
telephone or telehealth consultation.
2. For all clinic visits:
- Please do not visit if you have the following symptoms: fever, dry cough, fatigue, productive cough, shortness of breath, muscle aches and pains, sore throat.
- If you have these symptoms and have been in contact with someone who has travelled in the preceding 14 days or someone known to have COVID-19, please obtain clearance from your GP, or a COVID-19 clinic PRIOR to your appointment.
- Please do not visit if you have travelled overseas to any country in the
preceding 14 days. Please call (02) 8921 9188 to reschedule.
- No more than one support person per patient to avoid waiting room crowding.
- Use hand sanitiser provided at the front desk, waiting room and consultation rooms.
- We have a no handshaking policy.
- Please cough or sneeze into your elbow, but ideally postpone your
appointment if coughing or sneezing.
- Please note that if you have misled us regarding your symptoms, exposure or travel, we have the right to refuse you service in the future. The safety of our patients and staff is of paramount importance to us.
3. If your doctor is in self-isolation you will be offered one of three options:
- A telephone or telehealth consultation with that doctor
- The chance to defer your appointment
- The chance to see another practitioner at Northern Suburbs Gastroenterology.
This will be discussed prior to your consultation.
PLEASE NOTE: As this is an evolving situation these policies are subject to change without notice.